Support

ORDERING

We ask that you review your order carefully before placing to prevent any delays on processing and shipping. Once your order is placed, you will receive an Order Confirmation email with your order summary.

SHIPPING INFORMATION

All prints and products are carefully packaged and shipped out of Edswatercolours studio in Norwich,United Kingdom. You can expect your order to ship within 1-2 days of your purchase date. We do not ship on Saturdays, Sundays, or nationally observed holidays. Once shipped, you will receive a Shipment Confirmation email with a tracking number.

UNITED KINGDOM — We currently use ROYAL MAIL for shipping orders within the United Kingdom. 

OUTSIDE THE UNITED KINGDOM — At this time, we use ROYAL MAIL to ship all international orders. All order shipped internationally are final sale and any taxes + duties due upon delivery are the sole responsibility of the purchaser.

 

OUR RETURN POLICY

We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges. Returns must be delivered to us within 15 days (UK) or 30 Days(International) of the date you received the item(s). Returns delivered after 15 days and up to 60 days will be issued in the form of store credit. We cannot accept returns made more than 60 days after the original order date.

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. 

 

FREQUENTLY ASKED QUESTIONS

DO YOU SHIP INTERNATIONALLY?

We ship all over the world with the exception of Africa

I'M LOCATED OUTSIDE OF THE UNITED KINGDOM. WILL I BE CHARGED CUSTOMS FEES?

No. What you pay upon checkout is final.

WHAT IS YOUR PRIVACY POLICY?

We promise we will never sell or give out any information you provide us, to anyone. No one wants a spam clogged inbox (including us). 

IS MY CREDIT CARD INFORMATION PROTECTED?

Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal.

CAN I USE YOUR PRODUCT IMAGES ON MY BLOG?

Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products!